Customer satisfaction is our top priority at [Company Name]. Therefore, we explain the cancellation and refund processes related to your purchases in detail below.

1. Cancellation Conditions

Order Cancellation:
You may cancel your order before the shipping process begins. To cancel your order, simply contact us via [contact information].

Shipping Process:
If your order has already been shipped, cancellation cannot be processed.

2. Refund Conditions

Refund Period:
You may return your products within 14 days from the date of delivery.

Refund Requirements:

The product must be unused, unopened, and in its original packaging with labels intact.

You must notify us of your refund request via [contact information]. Once your request is approved, you will be informed about the return shipping instructions.

3. Refund Process

You must return the products to the specified address within the approved time frame.
Once your refund request is approved, the process of receiving the product and completing the refund generally takes 5–10 business days.

4. Refund Charges

Return shipping costs are the responsibility of the customer.
However, for defective or faulty products, shipping costs will be covered by [Company Name].

5. Non-Refundable Products

The following items cannot be returned:

Personal hygiene products (e.g., underwear, cosmetics, etc.)

Customized or personalized products

6. Contact

For any questions or refund requests, please contact us:

ADDRESS: Söğütlüyurt Mah. Ömer Seyfettin 17 Sk. Dilek Tur. Ins. Taah. Ltd. Şti. No: 2 İç Kapı No: 2 Dalaman
PHONE: +90 544 241 29 68
E-MAIL: topg@topgsilver.com